Hebaje Terms and Conditions – Rules for All Players

1 Acceptance of Terms

By registering an account on hebaje, accessing the platform or placing any bet or wager, you confirm that you have read, understood and agreed to these terms and conditions in full. These terms form a legally binding agreement between you and hebaje. If you do not agree with any part of these terms, you should not use the hebaje platform.

These terms apply to all users of hebaje, including registered players, visitors browsing the site and anyone accessing the platform through the hebaje mobile app. Using the platform in any capacity constitutes acceptance of these terms.

2 Eligibility

To use hebaje, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. Hebaje does not permit anyone under 18 to register or play under any circumstances.
• You must be accessing the platform from a jurisdiction where online betting is not explicitly prohibited for you personally.
• You must not be a current employee, contractor or close family member of a hebaje employee.
• You must not be self-excluded from gambling services, either through hebaje's own self-exclusion programme or through any other recognised scheme.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Hebaje reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete.

3 Account Registration

Each player may hold only one account on hebaje. Creating multiple accounts — whether under the same name, the same device, the same payment method or the same IP address — is strictly prohibited. If duplicate accounts are detected, hebaje will close all but the original account and may void any winnings generated from the duplicate accounts.

When registering on hebaje, you must provide accurate and complete information including your full name, date of birth, phone number and the mobile banking number you intend to use for deposits and withdrawals. Providing false information at registration is a breach of these terms and may result in immediate account closure.

You are responsible for maintaining the security of your hebaje account. This includes choosing a strong password, not sharing your login credentials with anyone and logging out of shared devices after each session. Hebaje will not be held responsible for losses resulting from unauthorised access to your account where you have failed to take reasonable security precautions.

If you believe your account has been accessed without your authorisation, contact the hebaje support team immediately via live chat. We will investigate and take appropriate action as quickly as possible.

4 Deposits

Hebaje accepts deposits via bKash, Nagad and Rocket. All deposits are processed in Bangladeshi Taka (BDT) and credited to your hebaje account balance instantly upon confirmation from the payment provider. Hebaje does not charge any fees on deposits, though your mobile banking provider may apply their own transaction charges.

Minimum and maximum deposit limits apply and are displayed at the point of transaction within your hebaje account. These limits may vary depending on the payment method used and may be adjusted by hebaje from time to time.

• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• If a deposit fails to credit to your account, contact hebaje support with your transaction reference number and we will investigate promptly.
• Hebaje reserves the right to request proof of ownership of the payment method used for deposits as part of our verification process.

5 Withdrawals

Withdrawals from your hebaje account are processed to the same bKash, Nagad or Rocket account used for your most recent deposit. Hebaje does not process withdrawals to third-party accounts or payment methods not previously used on your account.

Standard withdrawal requests are processed within five to ten minutes of submission during normal operating hours. In some cases, additional verification may be required before a withdrawal can be released. Hebaje will notify you if this applies to your request and will aim to complete the verification process as quickly as possible.

• Minimum and maximum withdrawal amounts apply per transaction and are displayed within your account.
• Withdrawals of bonus winnings are subject to the wagering requirements associated with the bonus. Funds that have not met the wagering requirement cannot be withdrawn.
• Hebaje reserves the right to carry out additional security checks on withdrawal requests above certain thresholds. This is to protect both the player and the platform from fraud.
• If a withdrawal has not arrived within 30 minutes of approval, contact hebaje support with your transaction reference and we will investigate immediately.

6 Bonuses & Promotions

Hebaje offers bonuses and promotions to both new and existing players from time to time. Each bonus comes with its own specific terms, including wagering requirements, eligible games, minimum deposit amounts and expiry dates. These terms are stated clearly at the point the bonus is offered and must be read before accepting.

General bonus rules that apply across all hebaje promotions unless otherwise stated:

• Bonuses must be used within the stated validity period. Expired bonuses are forfeited automatically.
• Wagering requirements must be completed before any bonus-derived winnings can be withdrawn.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Bonuses are intended for personal recreational use only. Any attempt to exploit, abuse or manipulate bonus offers — including through coordinated play, arbitrage or the use of multiple accounts — will result in the bonus being voided and the account being reviewed.
• Hebaje reserves the right to modify, suspend or cancel any promotion at any time. Where a promotion is cancelled after players have already opted in, any qualifying deposits made in good faith will be honoured.

7 Game Rules & Fairness

All games available on hebaje are provided by licensed third-party game developers including PG Soft, Evolution Gaming and Pragmatic Play. Each game operates according to its own published rules and return-to-player (RTP) percentage. Hebaje does not modify game RTPs or outcomes in any way beyond what is built into the game by its developer.

All slot and RNG-based games on hebaje use certified random number generators that are independently audited. Live dealer games are streamed in real time from licensed studios and are subject to the rules of the physical game being played.

• In the event of a technical fault, disconnection or system error during a game round, hebaje reserves the right to void the affected round and return the stake to the player's account.
• If a game displays an incorrect RTP, payout table or game rule due to a technical error, hebaje is not liable for any losses or winnings generated as a result of the error. Affected rounds may be voided.
• Players are responsible for understanding the rules of any game before placing a bet. Game rules are accessible within each game interface.
• Bets placed and confirmed cannot be cancelled or reversed once the game round has begun.

8 Prohibited Conduct

The following actions are strictly prohibited on the hebaje platform. Engaging in any of these behaviours will result in account suspension, forfeiture of balances and may be reported to relevant authorities:

• Registering more than one account on hebaje, whether under your own name or using false details.
• Using automated software, bots, scripts or any other tool to interact with the platform in a way not intended for human players.
• Attempting to exploit software bugs, game errors or platform vulnerabilities for financial gain.
• Colluding with other players to gain an unfair advantage in any game, particularly live dealer games.
• Using the platform for any form of money laundering, fraud or other illegal financial activity.
• Providing false identity information or using another person's identity or payment details.
• Attempting to reverse, charge back or dispute legitimate transactions made on hebaje through your payment provider.
• Harassing, threatening or abusing hebaje staff or other players through any communication channel.

Hebaje monitors platform activity continuously. Where prohibited conduct is detected, we will act swiftly and without prior notice to protect the integrity of the platform and the experience of legitimate players.

9 Account Suspension & Closure

Hebaje reserves the right to suspend, restrict or permanently close any account at its discretion. Common reasons for account action include, but are not limited to, breach of these terms and conditions, suspected fraud, failure to complete identity verification, or concerns about a player's welfare.

If your account is suspended, you will be notified by email or via the contact details on your account. Where a suspension is the result of a security review rather than a confirmed breach, hebaje will aim to resolve the matter and restore access as quickly as possible.

Players may also request the closure of their own account at any time by contacting the hebaje support team. If you are closing your account for responsible gaming reasons, please inform the support team so that appropriate measures can be applied. Any real-money balance remaining at the time of closure will be returned to your registered payment method, provided all verification requirements have been met.

10 Responsible Gaming

Hebaje is committed to promoting responsible gaming among all players. We provide a range of tools to help you stay in control of your gambling activity. These tools are available within your account settings and can be activated at any time:

• Deposit Limits: Set daily, weekly or monthly limits on how much you can deposit into your hebaje account.
• Session Time Reminders: Receive notifications after a set period of continuous play to remind you how long you've been active.
• Cooling-Off Period: Take a short break from the platform for a defined period — 24 hours, 7 days or 30 days — without permanently closing your account.
• Self-Exclusion: Permanently exclude yourself from hebaje if you feel your gambling is becoming a problem. Self-exclusion requests are processed immediately and cannot be reversed for a minimum of six months.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for more information and support resources.

11 Privacy & Data

Hebaje collects and processes personal data in accordance with our Privacy Policy, which forms part of these terms and conditions. By registering on hebaje, you consent to the collection and use of your personal data as described in the Privacy Policy.

Hebaje uses your data to operate your account, process transactions, verify your identity, comply with legal obligations and improve the platform. We do not sell your personal data to third parties. Data is shared only with service providers who are necessary for the operation of the platform, such as payment processors and game providers, and only to the extent required.

You have the right to request access to the personal data hebaje holds about you, to request corrections and, in certain circumstances, to request deletion. Contact the support team or refer to the Privacy Policy for details on how to exercise these rights.

12 Limitation of Liability

Hebaje provides the platform on an "as available" basis. While we work hard to maintain uptime and performance, we cannot guarantee that the platform will be available at all times or free from technical issues. Hebaje will not be liable for losses resulting from platform downtime, technical faults or interruptions to service that are outside our reasonable control.

To the maximum extent permitted by applicable law, hebaje's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Hebaje is not responsible for any losses arising from a player's failure to comply with these terms and conditions, including losses resulting from account suspension following a breach.

13 Changes to These Terms

Hebaje reserves the right to update or modify these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, hebaje will notify registered players via email or an in-platform notification.

Continued use of the hebaje platform after updated terms have been published constitutes acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and contact the support team to close your account.

14 Contact Us

If you have any questions about these terms and conditions or need clarification on any point, the hebaje support team is available 24/7 and happy to help. You can reach us through the following channels:

• Live Chat: Available directly on the hebaje platform — average response time under two minutes.
• Email: [email protected] — we aim to respond to all emails within a few hours.
• Support Page: Visit our Support page for FAQs and additional contact options.

Hebaje is committed to resolving any concerns or disputes fairly and promptly. If you feel a matter has not been handled to your satisfaction, escalate it through the support team and it will be reviewed by a senior member of the hebaje team.